FAQs
Where do our flowers come from?
Our flowers are supplied by growers throughout Australia and locally sourced in Renmark. It’s always about getting the best flowers we can.
What happens if no-one’s home when the order is delivered?
If it’s safe and sheltered to leave, the courier will do so and leave a note in the letterbox, plus we will usually call the person that placed the order to make sure the recipient finds it when they get home. If it’s not safe then we will bring it back to the shop to arrange re-delivery (re-delivery will incur a fee) or collection.
Can I order online for pickup?
You definitely can, once you proceed through the check-out you can select pick up instore and we will have it ready for you to collect within a couple of hours.
When and where do you deliver?
Please check that the recipient’s address is in our delivery area. Our delivery area includes Renmark, Paringa, Berri, Monash, Barmera, and Loxton.
Pickups from Tuesday to Friday between 10am and 1pm
Do I have to buy online?
No, the online shop is simply to make it easier for people who prefer to buy that way. Feel free to phone us or pop in, we like to talk to you too.
What if I’ve given the wrong address?
Incorrect information which leads to the need for re-delivery may result in an extra fee being charged. Please provide full and accurate information.
What hours do we deliver and what is the deadline?
Need flowers for the same day, order by 10.30 am on same day for Renmark and Paringa . For deliveries to Berri, Monash, Barmera, Loxton orders to be be received by 10am. Business address will be delivered by 5pm & residential by 6pm. For next day morning delivery please order before 1pm. By requesting delivery you agree that the word of our courier shall be enough to confirm delivery.
Will my flowers look the same as the product I ordered?
It is of most important to us to guarantee what you order is what you get. As flowers are seasonal and not all flowers are available all year round. We will substitute for other flowers of the same colour, style or Variety and value if something is out of stock or not in season. If we have too much difficulty to fulfil your order, we will contact you to discuss further options.
Do we do wedding packages?
We sure do, but we also know that you’re unique and are happy to give you an individual quote. See our weddings page for more info.
When are we open?
Our online store is open all the time and orders can be placed 24/7, our team can be contacted during our trading hours. For store opening hours please see details in our contact page.
Why do the prices of flowers vary?
As flowers are fresh produce just like fruit, vegetables and seafood the prices vary due to the season, the time of year and supply and demand. We aim to always stock flowers that are in their best season, reasonably priced and the best quality. If flowers are not in season they can occasionally be offered out of their season and the price will reflect this.
How long will my flowers last?
Caring for fresh flowers
1. Fill the vase with room temperate water
2. Remove the protective wrap keeping the flowers tied as arranged
3. Cut approx. 2cm from the bottom of the stems on a sharp angle
4. Remove any excess leaves that will sit in the water.
5. Avoid direct sunlight, heaters and air conditioners and fans.
6. In 3 days’ time re-cut the stems and change the water
Caring for self-contained arrangements - If your arrangement is in water, follow the above steps
1. Check the arrangement daily to ensure the oasis is moist
2. If the oasis is dry add approx. ½ cup of room temperature water
3. If your arrangement is in a box, please ensure you water inside the plastic paper or container as to avoid damaging the box.
Avoid direct sunlight, heaters, air conditioners and fans.